IMAM WIBOWO. Customer-Oriented Operational Management: Improving Consumer Experience through Service Efficiency. Jurnal Ekonomi, Akuntansi dan manajemen Indonesia, [S. l.], v. 1, n. 01, p. 26–34, 2022. Disponível em: https://jurnal.seaninstitute.or.id/index.php/Juemi/article/view/525. Acesso em: 15 jan. 2025.