Safitri, Nurlita Endah, and Masreviastuti Masreviastuti. 2024. “The Influence Of Customer Relationship Management And Service Quality On Customer Loyalty Of Jne Pendowo Branch”. MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi 2 (2):117-22. https://jurnal.seaninstitute.or.id/index.php/marekonomi/article/view/517.